Yardi Business Support Analyst

US-CA-San Francisco
Job ID
2017-1097
Category
Information Technology

Overview

Trinity is one of the largest residential property management firms in San Francisco.  We are the premier source of unfurnished, furnished, and corporate apartments in San Francisco.  The company has been a growing business since 1949 with thousands of residential units throughout the city. 

 

We are seeking a passionate Yardi Business Support Analyst to join the Trinity team and provide an exceptional support experience.  In this role, you will be part of a small dedicated team of IT professionals working to provide Trinity’s users a simple, modern technology environment. Under the direct supervision of the Director of Information Technology, this full-time position based in Trinity’s main office in San Francisco’s Mid-Market Neighborhood provides Yardi Support services to ensure Trinity’s software systems are functioning properly, both at the company and property level, and provides support to Trinity’s staff to address technology and systems issues as they arise. We offer the opportunity to work on solving a wide variety of daily challenges from a diverse and committed team of colleagues.

Responsibilities

Duties and Responsibilities:

 

The Yardi Business Support Analyst works both under the direction of the Director of Information Technology and independently to manage tasks and assignments in a timely manner to meet company deadlines and goals and ensure systems are operating as expected.   Duties include, but are not limited to:

  • Diagnose, analyze and troubleshoot Yardi software issues with critical thinking skills
  • Respond to Yardi related support tickets from company users
  • Plan for new products and implement new strategies
  • Manage and interface with consultants and vendors
  • Mentor, train and support team members
  • Learn and work with new technologies on a constant basis
  • Complete tasks in a group as well as individually
  • Other duties and ad hoc projects as assigned by the Director of Information Technology 

 

Knowledge, Skills, and Abilities:

 

Systems and Software including, but not limited to:

  • Strong trouble shooting skills. Takes a proactive approach to problem-solving
  • Excellent presentation, written and verbal communication skills
  • Strong attention to detail and a positive work approach
  • Proficiency with Yardi products
  1. (Yardi Voyager experience is required. Experience with other Yardi products is a plus)
    Voyager Residential Version 7
  2. RentCafe
  3. PayScan
  4. Accounting Modules (A/P, A/R, G/L)
  5. Utility Billing
  6. Resident Screening
  7. Renter’s Insurance
  8. RENTCafe CRM
  9. ySign
  10. Mobile Maintenance Work Orders


Support Experience

  • Provide guidance to support desk personnel
  • Resolve complex Yardi support issues
  • Interact with multiple business departments to determine project goals and requirements

 

Familiarity with

  • Best practices for corporate accounting in a Yardi environment
  • Best practices for property operations in a Yardi environment
  • Best practices for training in a Yardi environment
  • Third party interfaces such as DocuSign, Happy Company

 

Other

  • Ability to operate in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
  • Strong analytical skills and methodical troubleshooting ability
  • Strong written, oral and interpersonal communication skills
  • Excellent organizational and follow-up skills with strong attention to detail
  • Ability to travel to property sites within the City of San Francisco
  • Ability to sit for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse and other computer components
  • Standard working hours for this position are 8 AM – 5 PM Monday through Friday with occasional after hours as required

Qualifications

Minimum Qualifications:

  • Two years hands on experience working in a Yardi support or administrator role
  • 4-year degree in a Business Major is preferred or 3-5 years of relevant work experience
  • Ability to sit and stand for long periods of time
  • Ability to travel to property sites within the City of San Francisco

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